Hi – The below excerpt from my daily devotional, 21 Days to Sound Decision Making: How to Grow Your Credibility and Influence Through Making Better Decisions. The book explores how to make decisions from a Biblical perspective.
If you’re a believer, I hope the content encourages you. If you’re not a believer, no worries. You can still benefit. If you choose to read the article, please do so with an open mind. If not, feel free to move on. Either way, my hope, and prayer are that something resonates with you and that you find the principles valuable. Thanks, take care, and good reading!.
Refuse good advice and watch your plans fail; take good counsel, and watch them succeed.
—Proverbs 15:22 MSG
I was once under the gun to hire an associate to work with our business partners. I needed to recruit, interview, and fill the open position within two weeks or I wouldn’t be able to hire anyone for that position. And an empty role meant that the work and relationship management would fall on my plate.
Steve seemed like a great candidate. However, a couple of key leaders warned me: “Don’t hire him. He’s not a good fit. If you do, it will be a mistake.” And yet, a trusted peer highly recommended Steve: “He has the right experience and transferable skills. With a little coaching, he’ll be great.”
I moved swiftly and selfishly to hire Steve.
Fast-forward one year.
While Steve was hired into a harsh work environment and we believed he could break through, he never gained traction with his assigned business partners or market. The business partners demanded more than Steve could deliver. When Steve stumbled, I had to compensate.
Even though I had ten other team members and was accountable for eighteen markets, I spent 80 percent of my time with Steve and his specific territory. I didn’t want Steve to fail. I saw his success as my responsibility since I’d decided against others’ counsel. I wanted to prove that I could help Steve reach his potential.
Over time, his key stakeholders rejected him because of a perceived lack of credibility. Steve was no longer invited to meetings or trade rides and lost his ability to influence or add value. I shared the business partners’ feedback with Steve along the way. Trying to support him, I continually spent time helping him solve problems and discuss his concerns. I always encouraged him. And I was genuine with him. We built a plan to improve his performance and connection with the business partner. But Steve didn’t follow through. He’d lost heart.
I realized that I couldn’t develop Steve as I’d thought. His skillset and motivational fit weren’t right for the role. I also realized I’d made a mistake. I’d listened to advice that validated my predetermined choice and immediately discounted differing opinions.
Why? Because I saw potential, or so I told myself. I’d heard what I’d wanted to hear and ignored the ultimately correct guidance provided by others. Acting out of arrogance, I believed that I could single-handedly develop Steve’s analytical, relationship-building, and leadership skills—and that proved not to be the case.
A change needed to happen for Steve’s benefit, for my team, for our business partners, for the company—and for me. Ultimately, Steve was placed on a performance improvement plan and eventually exited from the organization.
Looking back, here’s what I learned about advice:
Seek many opinions
This Latin phrase is right: vident oculi quam oculus—many eyes see more than one. When you face a difficult decision, consult multiple advisors. Seek the opinions of those with diverse backgrounds, experiences, and thinking styles.
These counselors should have integrity and trustworthiness. They should listen well, think deeply, possess an optimistic outlook, be strategic, and be grounded in reality. When you receive advice, ask: Is this advice honest, actionable, and timely?
John C. Maxwell says, “If you combine the thoughts you have and the thoughts that others have, you will come up with thoughts you’ve never had!”[i]
Be an unselective listener
Even though I sought wise counsel from others, I selectively listened to what they said. I sought validation, not guidance. I pieced together what I wanted to hear and rationalized my decision.
Admittedly, I had my own agenda, I was stubborn, and I acted out of arrogance. The Bible says, “Fools are headstrong and do what they like; wise people take advice” (Proverbs 12:15 MSG). If I’d listened early on, Steve and I wouldn’t have suffered through tough circumstances. When seeking counsel, objectively listen to others and don’t filter your thoughts with predetermined bias.
I didn’t pray about my decision to hire Steve and moved without consulting God. It became a mess. But I did pray amid the mess and God was faithful.
For believers, we need to lift everything in prayer, and it should become a lifestyle for us. The Bible says, “Pray without ceasing” (1 Thes. 5:17 ESV). Take every moment and opportunity to pray. Pursue God’s divine understanding, discernment, and wisdom. Make it a continual conversation with God and a way of life. If you do, God will guide you, your decisions, and your circumstances.
- Do you have trusted, integrous advisers who will provide diverse points of view?
- When you pursue their counsel, are you looking for guidance or validation?
- Are you willing to listen and suspend judgment?
- Will you pray about the advice you receive and the decision you will make?
Lord, please help me to surround myself with wise, godly advisors. Open my heart to listen to their counsel and seek you every step of the way. In Jesus’ name, amen.
- Proverbs 11:14
- Proverbs 24:6
- 1 Kings 1:12
Are you interested to learn more about the 21 Days to Sound Decision Making devotional? Check it out: https://prestonpoore.com/21-days/ and order your eBook today!
[i] John C. Maxwell, Thinking for a Change: 11 Ways Highly Successful People Approach Life and Work (Center Street, 2005).> Read More
Listen to the Podcast Version (19 min) – Much more exciting ; -) https://media.blubrry.com/thediscipledleader/content.blubrry.com/thediscipledleader/Snowpocalypse_v2.mp3
January 29, 2014 – First journal entry of the new year. I am thankful and full of joy this morning. I survived Atlanta’s “Snowpocalypse” yesterday. Here’s my story…
The National Weather Service issued a winter storm warning for the Atlanta Metro area on Monday, January 27. It forecasted one to two inches of snow the next day. Nothing freaks Atlantans out more than a good snowstorm. It can cripple the city. Why? The “city in a forest” has deep tree coverage and rolling hills. The above-ground powerlines become vulnerable to falling trees weighed down by snow; power can be lost for days. No one knows how to cope with the inclement weather. At the threat of snow, we all panic and rush to buy a loaf of bread, milk, and alcohol to endure the event, like it’s the end of the world.
And, no one knows how to drive in wintery conditions – some would argue that Atlantans don’t know how to drive at all. Our city is infamous for its horrendous traffic; it can take hours to get anywhere. The Atlanta Metro area has four major Interstates, I-75, I-85, I-20, and I-285, which accommodate dense traffic volume. It also has miles and miles of two-lane, narrow, curvy roads that extend throughout the city. Since the Atlanta Metro area is comprised of multiple outlying suburbs, most people commute to work accessing the interstates through the zigzagging artery roads.
Now, add winter weather to the commuting mix. When snow falls and roads become icy, travel conditions quickly deteriorate. The city government didn’t have enough snowplows to clear significant thoroughfares, neglected to salt the streets before the first snowflake, or encourage residents to stay off the roads. Leadership was absent and didn’t take the forecast seriously. As a matter of fact, the governor and mayor were attending a luncheon where the mayor was honored as the Associated Press’s “Georgian of the Year.” The mayor overconfidently tweeted, “Atlanta, we are ready for the snow.” We weren’t.
I was overconfident too. I grew up in Colorado and really didn’t understand all of the fuss. I learned how to drive in all kinds of winter conditions; I wasn’t worried if a little snow fell. While confident that the imminent storm was no personal threat, I sent a note to my team telling them to keep an eye on the weather and leave early if needed.
I drove to work as usual on Tuesday, an 18-mile, 60-minute commute. I attended meetings most of the morning with my last one scheduled at Noon. During the final meeting, I looked out the 16th-floor conference room window and saw huge snowflakes. The wind was picking up, and the storm intensified into what would ultimately become whiteout conditions. I looked down at the streets below and noticed that the intersections around the building were already jammed with traffic. My friend Paula called and encouraged me to leave the office. She warned me that any delay might mean I’d not make it home. I thought to myself, “Yeah, right. I’m from Colorado. I can handle this. Y’all panic. I got this.” I decided to ignore Paula’s advice, finish the meeting, and leave immediately afterward.
My Noon meeting unexpectedly lasted until 1:45 pm . . . The weather conditions deteriorated even more, and traffic was snarled. From my vantage point on the 16th floor, I could see red tail lights for miles. I gathered my belongings to begin my trek home. I raced down to the parking garage and noticed a long line of cars waiting to exit. I asked the security guard what was going on, and he told me that drivers on the street weren’t allowing cars to exit the garage. Traffic was at a standstill, gridlocked. Then came the bad news. . . It would take 90 minutes just to get out of the garage and onto the side street.
“How long has the parking garage been backed up?” I asked.
“About 45 minutes,” he said.
Ugh. If I’d ended the meeting at 1:00 pm and gotten in my car, I might have avoided the mess.
“Do you know why the traffic is so bad?” I asked.
The security guard said, “All of the businesses and schools closed at the same time. Everyone is trying to get home or pick up their kids.”
So, let me get this straight. A massive snowstorm and everyone downtown or in school were released at the same time? Are you kidding me? No wonder there was so much congestion. I turned around, returned to my office, and thought that if I waited a little longer, the traffic would dissipate. Boy, was I wrong.
I sat in my office for the next three hours, trying to decide whether to spend the night in the office or risk driving home. I decided to drive home and left at 4:45 pm. It was almost dark. Surely the traffic would have cleared out by now.
I decided to get on I-75 because it was the path most traveled and thought that it would be most clear vs. the side streets. It took an hour to go one mile. One of the smartest things I did before going any further was to fill up my Toyota Camry’s gas tank. The full tank gave me confidence that I wouldn’t run out of gas as I made my way home. I packed water, a turkey sandwich, and vegetables. I also had an empty cup in case I needed to relieve myself. I knew it was going to take an ample supply of patience and prayer to make it home safely.
And it did. My journey home took 12 hours to drive 18 miles. I experienced complete standstill traffic in many spots and extremely icy conditions on hills. Driving was like playing “Frogger,” an old video game where the object was to cross a river avoiding traps, hazards, and enemies. I literally dodged stalled, wrecked or abandoned cars working my way up I-75. Conditions were especially adverse at Moore’s Mill and West Paces Ferry exits. Many cars and trucks couldn’t gain traction. It was difficult to start after a complete stop going uphill on ice. I almost got stuck outside of Moore’s Mill switching lanes, and my tires wouldn’t grip initially. Adrenaline kicked in. My heart started beating rapidly as I shifted gears and worked to advance my car. Thankfully, I quickly gained control and moved forward. Because of my traction issues, I made the hard choice not to aid other travelers. I watched people with good intentions get out of their vehicle to push another car or truck out of harm’s way only to become immobilized themselves. I know that sounds cold, but I knew that if I stopped to help someone, I’d risk being stuck as well. My mission was to get home.
After traveling 10 miles in 11 hours, I began to cross the Chattahoochee bridge into Cobb County. Traffic thinned. It was like making it through the gauntlet with a few lone survivors and one last test. The scene ahead of me looked like the end of the world with more stalled cars in the middle of the road. Dimly flashing hazard lights everywhere indicated a vehicle that was abandoned; drivers gave up, got out, and started walking. The ice grew thicker as the pavement disappeared. No traction was possible. All I could do was downshift to keep control of my speed and keep moving. If I stopped, I knew I may not get started again and need to abandon my car. Thankfully, I made it over the bridge, exited on Delk Road, and slowly crawled home. Unlike the city of Atlanta, Cobb County cleared and salted the roads. It took only 30 minutes to travel from the exit to my house.
Snowpocalypse was worse than you can imagine. . . See for yourself. Watch the CNN report, “Storm Paralyzes Atlanta, Causes Chaos”: https://youtu.be/Uwc2pidiJKo
After the taxing ride, I arrived home at 4:30 am. This was all caused by schools and businesses all releasing their folks at the same time and during the start of the storm, no salt on the roads, and a lack of city government leadership. But I take personal responsibility for making a series of terrible decisions that led to my delay. I exercised awful judgment. Should I have left at Noon and heeded Paula’s advice? Yes, but I ignored her call to action. Should I have left after the meeting at 1:45 pm and endured the parking garage delay? Yes, but I was impatient and further delayed. Should I have stayed the night at the AOC? Maybe, but I was overconfident that the ride home would be troublefree because I was an experienced winter condition driver. I take personal responsibility for these inept decisions. Not once did I pause to anticipate conditions or circumstances, let alone pray about what I should do.
In spite of all my bad judgment, I am very thankful that I made it home and for those that prayed for my safety. It was a great exercise in patience, prayer, and trusting the Lord as I worked my way home. A great analogy for life. And this is just my story. There are countless others. I think about kids on school buses stuck on the road trying to get home. I remember all of the folks who wrecked or abandoned their cars. . . Or, people spending the night in places like Home Depot because they couldn’t go any further.
As a side note, I did make one sound decision that night. Remember the cup I mentioned? I used it and learned that having an empty cup comes in handy in these types of situations if you know what I mean 😉
Have you ever experienced a set of circumstances like I did? Have you made one wrong decision that led to another, and the outcome wasn’t what you planned? If so, know that you can weather the challenges you face, learn to make better decisions, and experience positive results by applying the below principles:
Exercise Good Judgment — Make the right decisions using good judgment. What is judgment? It’s “the ability to combine personal qualities with relevant knowledge and experience to form opinions and make decisions. It is what enables a sound choice in the absence of clear-cut, relevant data, or an obvious path.” It’s the ability to anticipate, see parallels and patterns in data or circumstances that lead to positive decisions or outcomes. To develop good judgment, you’ll need to become a good listener, seek diverse thoughts, and gain experience making decisions. The choices you make build upon each other, they compound over time. They also have a ripple effect, impacting those around you – your family, friends, company, community, school, and place of worship. Decision-making is so vital that I want to focus your attention on the simple process for a moment.
Did you know “various internet sources estimate that an adult makes about 35,000 remotely conscious decisions each day [in contrast a child makes about 3,000]? This number may sound absurd, but in fact, we make 226 decisions each day on just food alone, according to researchers at Cornell University. As your level of responsibility increases, so does the smorgasbord of choices you are faced with:
what to eat
what to wear
what to purchase
what we believe
what jobs and career choices we will pursue
how we vote
who to spend our time with
who we will date and marry
what we say and how we say it
whether or not we would like to have children
what we will name our children
who our children spend their time with
what they will eat, etc.”
The more complex the decision, the more thinking you’ll need to do. When faced with an important decision to make or problem to solve, I recommend following the below steps:
#1 Define the decision to be made – This may be the hardest part. Write down the decision to be made or a problem to be solved. Why is it important to make or solve? What if you don’t decide or solve the problem? What if you delay? Is what you articulated the actual decision that needs to be made? How do you need to refine it? How will a sound decision benefit you and others?
#2 Identify alternatives – Brainstorm multiple options, gather information, and engage those who need to be involved in decision making or problem-solving. List the pros and cons of each alternative and predict possible outcomes. Ask questions like Which option will produce the greatest results at the lowest cost? How difficult will each choice be to implement? And, are the alternatives congruent to your or your key stakeholder’s values?
#3 Choose the best alternative – Evaluate each option and choose the one that will produce the highest return or good. Understand the risks you are taking, be able to explain how you made the decision, and move forward. A sage once told me, “a wise man makes a decision and doesn’t look back.”
#4 Implement your choice – Develop a plan, secure the resources, gain support, and put your decision into action. Monitor its progress. Not all decisions result in positive outcomes. Some decisions are plain wrong. You’ll make mistakes. If you fall off the horse, get back on. Have the courage to make changes when needed. On the flip side, some of your decisions will be sound and will produce positive results.
#5 Reflect on your choice and outcomes – Post decision and implementation, take time to think about what happened. What worked? What didn’t work? What can I do differently next time? How can I apply what I learned? As Peter Drucker said: “Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.”
Developing good judgment requires experience, reflection, and applied learning. If you follow the above decision-making process consistently, over-time, you will make more and more decisions that produce positive outcomes. You’ll see patterns and parallels that you didn’t see before. You’ll develop the ability to anticipate results and synthesize information at a whole new level. And, you’ll make a positive difference in the world around you.
Be Tenacious – When I got in my car and started home, I realized that I made a series of bad decisions and didn’t exercise sound judgment. But I realized that I still needed to get home. I had to make sound decisions that would enable my safe return. Even though I made mistakes, I didn’t let them stop me. Thankfully, I didn’t give up and stayed with it. When you’ve made a wrong decision or experience a negative outcome, don’t give up. Learn from your mistakes. Find the inner resolve, dogged persistence, and single-mindedness to keep moving forward. Meet your objective, complete the play, or finish the race. I am reminded of the following illustration about reaching the finish line in spite of adversity:
Hours behind the runner in front of him, the last marathoner finally entered the Olympic stadium. By that time, the drama of the day’s events was almost over, and most of the spectators had gone home. This athlete’s story, however, was still playing out.
Limping into the arena, the Tanzanian runner grimaced with every step, his knee bleeding and bandaged from an earlier fall. His ragged appearance immediately caught the attention of the remaining crowd, who cheered him on to the finish line.
Why did he stay in the race? What made him endure his injuries to the end? When asked these questions later, he replied, “My country did not send me 7,000 miles to start the race. They sent me 7,000 miles to finish it.”
Like the Tanzanian runner, set your mind to reach the finish line. Don’t let a few bad decisions or mistakes get in the way. Learn from them, make better decisions, and you’ll eventually experience positive results.
Pray – I’ve heard people say that the only thing they can do is pray. For the believer, praying is the first and most important thing you can do. Seek God for his protection, guidance, and wisdom. Ask him what to do, wait on him, and he will show you. Regarding my Snowpocalypse experience, I was way too confident in my winter condition driving experience. I took things into my own hands and experienced an unfortunate set of circumstances. But when I got on the road, I quickly surmised that it was going to take more than my driving skill and experience to get home. I turned to God and asked for his help. I had multiple conversations with him along the way. Time to think and reflect. I also prayed for stranded passengers as I passed them. Looking back, I am absolutely convinced that the Lord protected me and enabled me to arrive home safely.
Snowpocalypse was a paralyzing weather event in the Atlanta Metro area. But the great thing about the city government is that people learned from their mistakes. The next time snow and ice were forecasted the city went into action mode. They announced school closures early, pre-treated the roads with over 3,000 lbs. of de-icing materials, and encouraged everyone to stay off the roads. Residents followed the leadership’s direction, and Atlantans avoided the problems incurred during Snowpocalypse. Personally, I learned the need to make the right decisions, how to endure adverse conditions and the power of prayer. If you learn to exercise good judgment, are tenacious in challenging circumstances, and don’t give up and pray, you will experience positive results.
 The Washington Post, Four lessons Georgia learned about snowstorms, February 13, 2014, https://www.washingtonpost.com/politics/four-lessons-georgia-learned-about-snowstorms/2014/02/13/db1b2b5a-94cd-11e3-83b9-1f024193bb84_story.html
 Harvard Business Review, “The Elements of Good Judgment,” Sir Andrew Likierman, https://hbr.org/2020/01/the-elements-of-good-judgment
 Roberts Wesleyan College, Leading Edge Journal, 35,000 Decisions: The Great Choices of Strategic Leaders, https://go.roberts.edu/leadingedge/the-great-choices-of-strategic-leaders
 Swindoll, Charles R. Swindoll’s Ultimate Book of Illustrations & Quotes. Nashville, TN, Thomas Nelson, 1998, p. 210.
On a sunny Summer day in near Branson, Arkansas, a group of folks embarked on a duck boat tour; 31 people in all. Little did they know the tragedy facing them as the amphibious vehicle entered Table Rock Lake.
Before the tour, Captain Scott looked at the weather forecast and noticed a severe thunderstorm warning. The warning didn’t deter him. He was an experienced captain and was confident that the tour could proceed as usual.
After the passengers embarked on Stretch Duck 7, Captain Scott shared brief safety instructions. He mentioned there were life jackets on board but the passengers wouldn’t need them.
Then it hit. An intense thunderstorm seemed to come out of nowhere. The storm’s 75mph straight line winds created four-foot waves. Captain Scott struggled to keep control of Stretch Duck 7. As part of standard operating procedures, he didn’t speed up the boat and try to make it to shore.
Water began swamping the boat. Trying to appear calm and confident, he told the passengers not to worry, that they wouldn’t need their life jackets and to stay seated.
Trusting Captain Scott’s words, none of the passengers put on the easily accessible life jackets. Then, for some reason, the boat’s plastic curtains were lowered blocking the exits. The passengers were trapped and couldn’t abandon ship even if the order was given.
Stretch Duck 7 began to sink and quickly submerged taking its passengers with it. Tragically, seventeen people drowned – nine members from one family perished in the accident. Fourteen people survived including Captain Scott.
View accident video here: https://youtu.be/d5TCXz3taJk
For some reason, the Table Rock Lake tragedy captured my attention last Summer. I was curious about Captain Scott’s alleged negligence and inattention to duties. I began to wonder how I would act in a crisis? What leadership lessons can be learned by examining what not to do? Why did Captain Scott dismiss the warning signs? Why did he not direct the passengers to put on life jackets? Why didn’t he speed up the boat and head to shore? Why did he put the boat’s plastic curtains down trapping the passengers even if an abandon ship order was given? Why did the passengers merely comply with the captain’s orders and not act?
I don’t know the answers to all of the above questions. The accident is still under investigation, and Captain Scott is awaiting trial on negligence and inattention to duties charges.
What I do know is that leadership has REAL consequences. The decision Captain Scott resulted in lost lives and a sunken ship. So, what should you do when faced with a crisis and avoid Captain Scott’s mistakes. I discovered the following principles:
- Hope for the best, prepare for the worst – Optimism and confidence come from preparation. But if one fails to prepare, he or she prepares to fail. Ask what’s the worst thing that can happen before a crisis strikes and do everything within your control to be ready for it. Captain Scott didn’t appear prepared for the crisis in front of him, or he had a false sense of confidence that he could navigate through the storm.
- Assess the situation – A leader’s job is to define reality. Ask what happened, what are the root causes, alternative solutions, and implications? Where do you want to be? Determine the facts and let them guide your decision making. Captain Scott’s circumstances arose very quickly, and he exercised poor judgment.
- Act quickly but not carelessly – Once you define reality, act but don’t act in haste. Captain Scott acted negligently as he tried to maintain control of the ship. Had he chosen to accelerate toward the shore and ordered the passengers to put on their life jackets, the outcome may have been entirely different.
- Convey confidence – Leaders must respond in a crisis – people look to you for assurance and direction. You must remain calm and appear confident so your followers will be confident as well. But like Captain Scott, appearing confident won’t help the situation if you don’t prepare for the worst, assess the situation and act wisely.
What does the tragedy at Table Rock Lake teach us? That leadership has REAL consequences. Our decisions and actions matter. I recommend that you take the time to think through how you’d handle a crisis – professionally or personally. Your mental preparation may make all the difference.> Read More
I’m a disciple of Christ and an executive at a Fortune 500 Company. In my blog, The Discipled Leader, I draw on my diverse business experience to help Christians connect their secular and spiritual lives at work.
As a certified coach, speaker, and trainer with the John Maxwell Team, I help others grow their relationship with Christ, develop their leadership skills, and understand how they can make a positive difference in today’s chaotic world.
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